SLA Reports
Monitor and analyze your Service Level Agreement compliance metrics
Last 30 Days
Quick Select
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Overall SLA Compliance
99.82
%
0.3%
vs last period
Target: 99.5%
+0.32%
Average Response Time
4.8
ms
0.7ms
vs last period
Target: < 15ms
68% under target
Total Incidents
12
incidents
3
vs last period
Target: < 10
2 over target
Mean Time to Resolution
1h 42m
18m
vs last period
Target: < 3h
43% under target
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Uptime Reports
Response Time Reports
Incident Reports
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All Device Groups
All Device Groups
Core Routers
Edge Routers
Distribution Switches
IIG Links
All Status
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Compliant
Non-Compliant
Warning
SLA Compliance Over Time
Historical compliance percentage
Incident Resolution Metrics
Time to resolve by incident type
Uptime Percentage by Device Group
Comparing uptime across network segments
Response Time Distribution
Network latency across different segments
SLA Violations
Detailed list of SLA breaches and incidents
| Incident ID | Device/Service | Violation Type | Start Time | Duration | Status | Actions |
|---|---|---|---|---|---|---|
| INC-2506 |
Distribution Switch 02
192.168.3.1
|
Downtime | Jun 17, 2025 - 09:45 AM | 32 minutes | Active |
|
| INC-2505 |
VLAN 300 - ISP Link 1
Te1/0/3
|
Bandwidth | Jun 17, 2025 - 08:32 AM | 1 hour 28 minutes | Active |
|
| INC-2504 |
Border Router 01
192.168.4.1
|
Latency | Jun 17, 2025 - 07:15 AM | 45 minutes | Resolved |
|
| INC-2503 |
Edge Router 05
192.168.5.1
|
Downtime | Jun 16, 2025 - 11:20 PM | 15 minutes | Resolved |
|
| INC-2502 |
VLAN 200 - Secondary IIG
Te1/0/2
|
Packet Loss | Jun 16, 2025 - 04:45 PM | 25 minutes | Resolved |
|
Showing 1 to 5 of 12 incidents
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Comprehensive SLA Report
Comprehensive SLA Report
Executive Summary
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Uptime Metrics
Response Time
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Packet Loss
Jitter
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Comprehensive SLA Report
Preview will be generated after configuration
Report Type:
Comprehensive SLA
Time Period:
Last 30 Days
Metrics Included:
6 metrics
File Format:
PDF Document
Scheduled Reports
Manage your automated SLA report schedules
| Report Name | Frequency | Recipients | Last Generated | Next Scheduled | Status | Actions |
|---|---|---|---|---|---|---|
|
Monthly SLA Summary
Comprehensive Report
|
Monthly (1st day) | 3 recipients | Jun 01, 2025 | Jul 01, 2025 | Active |
|
|
Weekly Uptime Report
Technical Report
|
Weekly (Monday) | 2 recipients | Jun 10, 2025 | Jun 17, 2025 | Active |
|
|
Quarterly Compliance
Executive Summary
|
Quarterly | 5 recipients | Apr 01, 2025 | Jul 01, 2025 | Active |
|
|
Daily Incident Report
Technical Report
|
Daily (6:00 AM) | 1 recipient | Jun 16, 2025 | Jun 17, 2025 | Paused |
|